Frequently Asked Questions
When will my order be delivered?
To ensure consistently attractive prices, Ariana Isolde ships your order directly from the manufacturer or from our partner warehouses. This may result in slightly longer delivery times. Orders are usually processed within 2-3 business days (Monday - Friday). Shipping within Canada generally takes approximately 5-7 business days (Monday - Friday). The total delivery time is 7-10 business days (Monday - Friday).
My order is delayed – what should I do?
In most cases, delivery is on time. However, if your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.
Does shipping cost me anything?
No, at Ariana Isolde, shipping is always free for all orders within Canada.
Which payment methods can I use?
At Ariana Isolde, we offer you secure and convenient payment options. You can choose from:
- Visa
- Mastercard
- American Express
- PayPal
- Shopify Pay
- Google Pay
- Apple Pay
Part of my order is missing – what should I do?
For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1 to 3 business days after the first package.
The package arrived damaged – what should I do?
Unfortunately, despite careful packaging, transport damage can occur in isolated cases. In this case, If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Important: Please do not return the package without consulting us. Without photo evidence, we cannot guarantee a replacement. Our customer service will find a solution as quickly as possible.
Did you accidentally order the wrong product or the size doesn't fit?
We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.
Do you have any further questions?
Store Name: Ariana Isolde
Company Name: Ariana Isolde Inc.
Company Address: 1969 Leslie St, North York, ON M3B 2M3, Canada
Business number: 762776587
Contact Details
E-mail: support@ariana-isolde.com
Phone: +1 709-999-4432
Response time: 30 minutes - 24 hours
Opening hours:
Monday - Friday: 9:00AM - 6:00PM EST
Saturday and Sunday: 10:00AM - 4:00PM EST
